HIMSSCast: How COVID-19 modified Zoom

2020 was the yr that Zoom entered our vocabulary as a verb which means “to video chat.” For Zoom it was the yr that their buyer base exploded, together with within the healthcare house. It was a yr of validation for the then nine-year-old tech firm, but additionally a yr of the types of challenges that come from speedy, surprising scaling. 

On at this time’s HIMSSCast, Zoom’s Head of Healthcare, Heidi West, joins visitor host Kat Jercich to look again at a tumultuous time, and sit up for the long run.

This episode is dropped at you by Zoom.

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Speaking factors:

  • Zoom’s pre-pandemic healthcare enterprise and the way it modified.
  • Components that helped Zoom in healthcare thrive in the course of the pandemic.
  • Coping with an enormous uptake in buyer and finish consumer quantity.
  • Affected person engagement with telehealth, a pleasing shock.
  • Specializing in comfort and adaptability, with or with out reimbursement.
  • Accommodating individuals with disabilities and totally different wants.
  • Zoom’s journey to ubiquity.
  • Coping with Zoom bombing and different safety and privateness challenges.
  • Zoom’s mission to “ship happiness.”
  • Waiting for the long run at Zoom.

Extra about this episode:

How to make sure your telehealth providing is as much as code

What Zoom is bringing to telemedicine

Enterprise video conferencing firm Zoom groups up with Epic to launch configurable telehealth platform

TriHealth switches to Zoom for pandemic, sees 3,650% improve in telehealth use

Utilizing Zoom with Epic to convey telehealth to children throughout COVID-19

Weaving Zoom into workflow and updating EHR saves clinic throughout COVID-19

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