Fujitsu, Salesforce group up for brand new digital options for insurers

ICT supplier Fujitsu has partnered with Salesforce Japan, a buyer relations administration service firm, to develop new digital options for the insurance coverage sector. 


In line with a press assertion, the 2 firms intention to help insurance coverage firms of their growth of optimised insurance coverage merchandise based mostly on medical and well being information.

To do that, Fujitsu will develop a system that permits the trusted use of medical information from EMRs. It’s going to additionally develop a personalised healthcare service to detect indicators of particular ailments utilizing Fujitsu Computing as a Service. 

On its finish, Salesforce Japan will conduct complete integration and evaluation of affected person medical information to visualise the affected person journey. It’s going to even be concerned within the software of recent insurance coverage merchandise by leveraging its current healthcare industry-specific choices, together with MuleSoft, which integrates exterior information, Tableau, which analyses affected person information, and the CRM system Well being Cloud.

The businesses goal to launch their digital options in 2023.


Over time, Fujitsu is working to construct a digital well being ecosystem the place huge information are linked and used with the most recent know-how to advertise personalised healthcare in any respect levels of a person’s life.

Salesforce can also be connecting varied healthcare stakeholders by means of its industry-specific CRM system Well being Cloud.  

The 2 firms, which have been international companions since 2010, wish to help insurance coverage firms which are working to offer personalised insurance coverage merchandise.  

Hidenori Tamura, managing govt officer of Salesforce Japan, shared that based mostly on their analysis, greater than 80% of shoppers are occupied with personalised well being providers however solely about 30% of firms are literally offering them, presenting a spot in demand and repair.

“To fulfill the wants of shoppers, it’s important for varied gamers within the {industry} to attach and collaborate with sufferers to create options,” he mentioned.


New applied sciences like AI have additionally been utilized within the insurance coverage {industry} lately. Amongst insurers, New York-based Overalls is utilizing AI algorithms to supply personalised supplementary safety insurance coverage packages for employers.

Hong Kong and London-based insurtech agency Qumata, which just lately raised $13 million in prolonged Collection A funding, gives an automatic underwriting resolution for all times and well being insurers that predicts their insurance coverage candidates’ threat of getting recognized with over 800 medical circumstances, in addition to their extra-mortality and extra-morbidity.


“Care is not only about one second in time; care is longitudinal. In an effort to transition to extra preventative, holistic care, the healthcare {industry} must embrace extra related, collaborative options and begin integrating information from throughout completely different healthcare platforms to get a full image of the affected person,” commented Amit Khanna, Salesforce SVP and GM for Well being Care and LifeSciences.

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